My first experience purchasing a bike 2 years ago was fantastic due to the staff.
Though when I recently tried to buy a bike for my girlfriend, I was met with a rude sales manager who was more focused on talking to me like a salesman than being helpful with my purchase.
I purchased the same bike at Le Yeti for less and has a great experience. As cycle technique is close to home I figured I would still give them my business when I need parts... It didn't work out as I was ignored today there too. I hope they get their passion back and that their customer service becomes important again.