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  • Had work done on our house with GreenID back in Nov of last year. We wanted to just improve the efficiency of our cooling, but they also presented us with an airflow issue with our master bedroom. We took their recommendation, and we are glad that we did. The master bedroom is much cooler now than before. They did a great job. Only negative was a bit of miss communication. It was our understanding from our sales rep that they would come out during the following summer (now) to make adjustments to the air flow to make sure we met the goal of getting the temp down in the master bedroom and office. These adjustments would be at no cost to us for the first year as it would be trial and error and there'd be no way for them to work with us in Nov as temperatures already cooled down enough where we didn't need to run the AC. We did receive one visit for free, but upon following up for a second, we were informed that there would be a charges per visit from here on. The explanation was that it is a trial and error and they need to recoup the expense of coming out. This left us feeling like we were "in the wrong". We didn't have anything in writing to prove what we thought was covered under the original work order purchase. Despite this miss understanding, GreenID did come out a second time for free to make adjustments to the airflow. They also gave us recommendations to further improve cooling in our home which was super awesome. We are happy with the results and will pursue the other options to try and make further adjustments on our own. Thanks GreenID for all the work. We are definitely pleased with the results. UPDATE-reply: Thanks for your reply. You do bring up a good point about the new AC system installs.  But, we talked about that during your last visit and you assured us that the work you observed met your standards and there was no need to reach out to Parker and Sons to see if they can return the work back to it's original quality which your team provided.
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