The food was actually good, service was ok. The biggest issue we had was after we brought to their attention that they served ciabatta instead of the rosemary focaccia on the menu. This was after saying twice that it was ok and we were happy with the chicken avocado stack sandwich.
After some delays and a conference with the kitchen, we were told that they don't even have ciabatta in the restaurant. The bread we had on the sandwich was dry, and dusted with flour. There was no oil or rosemary. We were having a good meal and planning our next trip back, but being lied to really took the experience away. I doubt we'll be going back, at least to this location.
You shouldn't assume your customers don't know the difference between breads. All this after just trying to helpfully remind them of the oversight.