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| - Just accepted a contract to sell my home but had a cracked window needing repair. I found this co. from other reviews on Yelp.
On Friday, 8/21/15, I called Garcia's Windows for a quote. Mark Garcia, the mgr. answered the phone, "nice". Initially, he quoted a few days lead time to come measure the window, pretty standard. When I explained there was an imminent home inspection, he agreed to come out and measure the window "late that same day, after business hours, on a Friday"! Done. Mark offered to call in the order first thing "Sat. a.m." to help with delivery ASAP.
On Tuesday, 8/25, Mark sent me a text msg. that the replacement glass had arrived and offered to come install at 5:30 p.m."that same day". Again, the mgr., Mark, arrived promptly with an assistant. The installation was completed, cleaned up, and I am so Happy! Also, Mark was very professional yet personable.
"Maybe", I paid a little bit more for Garcia's service compared to the rock-bottom price of a competitor. I do know his competition quoted me 4-day lead times just to come measure the window. Plus,the competition gave excuses about delays from their manufacturer, etc., without any option for expediting an order. For me, Garcia's windows was a bargain! I will soooo call him back if I ever need glass/window repair again!
FYI, AFTER final payment with my credit card, on site, (with an email receipt to follow), I told Mark how appreciative I was of his service. And, that I was going to write a glowing review on Yelp. I have not been compensated in any way for bragging on them... I just feel strongly that small business owners who provide exceptional service, deserve recognition.
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