I've dealt with this dealership for a long time and have actually bought four vehicles from them over the years. The sales department is okay and does their job but the service department has major issues. A recent example- I took a truck with 4 new tires in the bed to be installed with an oil change. They did the oil change but didn't seem to notice four new tires sitting there in the bed- tires that took up the entire bed of the truck- with new labels and everything. Gave the truck back to me with no tires installed and acted as if they knew nothing about it. The last time I called the service tech was giving me a shuck and jive story that sounded more like a sales job than an appointment booking. Things like this have happened repeatedly over the years to the point I have decided to look for a new dealership. I just can't trust the folks in Gastonia anymore.