Awful costumer service experience today. I bought a gift certificate for my mother but during her recent move the paper gift certificate was misplaced. They were gracious enough to extend the expiration date over the phone since she lives out of town, but when we went in today to use it without the paper copy we couldn't redeem it even though they had record that it was purchased for her. She has MS and lives two hours away so we were all really disappointed to make the trek and get this unhelpful response. The gift certificate was only for $50 but they lost out on a lot more than that by losing two good customers.