Mario's a good man who knows his stuff. We were very pleased with the service he provided and would highly recommend him to anyone who has appliance repair needs. Also, and I share this because it's something I'd like to know, yes- there is an initial $59 charge to come out and assess the situation, but if further service is required it's just included in the total cost, it's not an additional charge. So our repair cost $100 and he charged just $100, not $159. It's worth it, too! Great service and knowledge from a real guy. You don't find this often. Don't read anymore reviews. Call him now!