I ordered a catering order on Friday for Monday pick up. It was messed up, I called and spoke with a manager, who was going to look into it.
Veronica the catering manager called me back. (Someone else took the original order-a man not her) The reason I will give Paradise Bakery 5 stars on this day still, is HER CUSTOMER SERVICE IS AMAZING. She ended up coming to our office bringing us cookies and 10% off catering order and free sandwich coupons. She went ABOVE AND BEYOND. I couldn't believe she actually drove to my office to sincerely apologize on the order. I actually was just at paradise bakery ordering for myself 20 mins before this. I double check my order from now on, because of errors and she said ask for her from now on and I can just order thru her. I told her that isnt necessary since she has all the catering orders, but I appreciate her sincere offer. She makes me want to continue to be a loyal customer. Again I love Paradise Bakery. I just hated the mess ups. I will continue to eat there and order our catering thru them.
Thank you Veronica. You should be praised for your great customer service.