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  • The hotel is in a great location and the property is beautiful. The rooms are large but the lay out is strange. There is a mini kitchenette and the bathroom is down a hallway Nice hotel shop but it closes too early. BLT Steak is amazing and the staff there are top notch. The other restaurant staff were too busy to show me a menu after a 20 min wait for 2 of them to handle a messed up resrvation for another guest when the restaurant was not even full. I loved the views and the property although I didnt get to see the little old west town part and it was not pool season however I had a few fair complaints which I addressed to the hotel manager via email and never got a response and for that alone I would honestly never ever stay here again because there are too many amazing hotels in this area and at this price point that is unacceptable. I had filled out a request form sent to me prior to my stay requesting extra towels and foam pillows and got a response saying that would be no problem. When I checked in I was then told the items would be brought to my room. 2 hours later I had to call and request them again. huh? When the pillows finally arrived one of the pillow cases was visibly dirty in several places and it turned out the duvet on the bed was too. I was tired and simply swapped the pillow case with one of the feather pillows but how management wouldnt reply and apologize for the delay and the filth is unacceptable when I took the time to write and put good points too. Sorry Camelback INN I spent a lot of money while at your resort in your shop and restaurant but for customer service mistakes that should not happen in an area with too many great competitors I will NEVER be back.
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