Avoid this place at all costs. My friends and I have been going to smoke shisha at least once, sometimes twice a week every week for more than 8 years. We like to try different places and try different flavours and have to many shisha places.
I have never in my entire life witnessed worse customer service from any place ever. Cyans employees and management are the rudest, most ignorant, condescending, and have absolutely no idea how to build customer loyalty. I would think they like to have no customers and would love nothing more to hire 8 people to sit inside by themselves alone with each other only for the entire night.
The actually venue is quite nice, and this is not a one time bad experience it's the 6th time it's been bad. I had to express my discomfort in this "business"(trust me the quotations are generous). If this place will survive the employees and management need to learn what hospitality means. This place will go bankrupt in a few years, unless they fire the manager and hire someone who gives even the tiniest of care for human life.