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  • Wow, what a difference 6 months makes with an establishment. I USED to be a regular long term customer and sadly they are being axed from my rotation. The food was decent and fairly healthy and I used to be able to over look the extreme lack of customer service abilities by the family that owns and runs the Crowfoot location but they have pushed it too far. This past summer they offered a "daily deal" on one for the flash marketing websites - $7 for $14 worth of food. I could buy 20 per person and they were good until December 31st 2011. Wow! My boyfriend and I bought 10 together because we liked the food. In the fall the prices went up (now it's really quite expensive for a fast food joint) and things were going just fine until Nov 14th when I was told they would no longer accept more coupons from us (I had 5 more that were prepaid). They told me they had not been paid by the marketing company that sold them. Despite that not being my problem, I contacted the marketing company on their behalf asking for a refund or to pressure them to pay up. They sent me proof that Bad Ass Jacks had been paid. I sent my mother in with my remaining vouchers on Dec 30th and she was again told they were not going to be accepted - she walked out. I contacted the head office to complain afterward. Originally they were going to send me gift certificates to try out the south store for the value of the vouchers but later got back to me confirming I could use my vouchers at Crowfoot (regardless of them now being past their expiry date of Dec 31). I went in Jan 6 to use 2 vouchers. They accepted them but acted really rude and put out. I was also very uncomfortable as the owner and his wife fought with each other at the till in front of my boyfriend and me. Today (Jan 28) we went back to use our last vouchers and were again turned away - they weren't going to honour these because they had already accepted one transaction a few weeks ago from us with different vouchers and these ones were expired. He didn't understand my argument that if he had accepted them while they were valid I'd be paying full price and not contemplating walking out without paying. We ended up getting into a verbal disagreement and were told "[he] doesn't need customers like us" and that we are "just two people and that's not a big deal to his company" and he's "tired of us getting so much free food from him". If you'd prefer your stir fry, wrap or sub without a side of verbal abuse I recommend you not use any kind of coupons as they do not honour their promotions. With stir fries at $10 and subs at $8 full price they might still be worth it; because, for some reason I don't quite understand, there is never any line so you won't wait long. Despite the fact I paid $70 up front for my 10 vouchers the owner believes I am getting free food - who authorized this marketing campaign anyway? Considering this offer was for crowfoot only I assume it was him personally. At the end he told us to get out and never come back. We will most happily oblige and would have done so anyway. I don't think a store that treats honest and loyal customers this way deserves to stay in business and certainly it doesn't deserve ours.
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