While they do offer some great tea options (only reason they didn't get only 1 star) this coffee chain gets 2 stars because they refuse to accommodate food allergies. When I tried to order a sandwich I asked for them to remove the cheese since I have a dairy allergy, the response was that they couldn't because they would get fired. I asked them if I could remove the cheese myself before it was toasted and they said "no, I'll get fired but you can take the melted cheese off." Ummmm, you can't remove melted cheese...it's melted. I contacted their corporate office and they had the same response and were completely unwilling to accommodate me or do anything to fix the situation. So here it is Caribou, I'm firing you and Ill go out of my way to go to Starbucks where they always accommodate me willingly.