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  • I had the most awkward experience here with one of the waitstaff - appeared to be the head waitstaff of the evening. Let me preface my review by saying that I've been going to this restaurant for several years - and in the last year, the quality seems to be going downhill. I was particularly embarrassed tonight because I had brought a friend along to the restaurant - hoping to introduce her to some decent Indian food. I ordered the Paneer Tikka Masala (cottage cheese curry dish). When the dish came, I dived in and noticed immediately that there were some dark pieces in the curry- as the lighting is dim - I assumed maybe they included eggplant in the curry. However, upon closer inspection, I realized that several pieces of the paneer were badly BURNT! I attempted to break the piece - paneer normally has a really nice semi-firm but smooth and creamy taste to it. These were tough and chewy! When I called over the waiter - I explained to him that it appeared that several pieces of the paneer was burnt. At this point - I was still "okay." However, the response from the waiter completely threw me off and turned it into a very awkward situation! First, he stared blankly at me and said: "ok....so...do you want me to bring you another piece?" me: "uh well...no not really...its not like i need another piece, but i just wanted to let you know that it's burnt" and then he attempted to justify it: "well...you know they have to grill the paneer first so....." the trailing off of his sentences, blank stares, and justifications completely threw me off. He then said to me "okay...give me the piece...i can see what i can do. its okay" his tone made me feel like - it was somehow MY FAULT - as if I was trying to "get something" out of the burnt dish. I immediately told him " i dont need another piece...and just so you know it's not 'okay'...and you should probably apologize for the state of this dish" They ultimately offered me 25% off - but honestly, all i wanted was an apology and an acknowledgement that the dish was completely unacceptable. I am someone who has worked several years in customer service - I was being incredibly reasonable and humble - and frankly, I am shocked as to the response that i received. I will not be returning anytime soon.
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