What an untrustworthy bunch. It started with their relationship with Enterprise rental, for the free rental, they kept up a high pressure attempt to up-sell different insurance. I took it in for what seemed to be minor damage (broken taillight and a dented bumper) and after waiting more than a week, they took it in and declared it totalled within a couple days. I so wish I had tried another shop. I'll never know what might have happened, but I will regret the decision to use Gates for a long time.