Mine is a unique story in that I've never been to The Electric Needle. I live out of state and looked on-line for a repair shop for a friend who lives nearby and had a sewing machine in need of repair. After reading the reviews I called the shop and told them my story that I wanted to have my friend's machine serviced and repaired. They were wonderful! Had my friend drop off her machine and they repaired and serviced it in 2 business days! They allowed me to pay with a credit card and also allowed me to gift my friend with a gift certificate so she could spend a little money for notions or fabric or whatever she wants. I'm so grateful to Jen and Mary (2 ladies I dealt with on the phone) who were so kind and generous to help me help my friend. Bless them and this business for their compassion for the human condition. I would highly recommend this business to anyone in need of repairs and maintenance servicing. They truly do care and are willing to help someone from far away. I'll be forever grateful to the Electric Needle and their staff.