No wonders people call Bank of America the bank you love to hate....I've had an account with them for over 10 years and the service got to an unacceptable level on the last few years. Whenever I go to the bank, they seem to always be short staffed and the line is very long .The fact that clients get irritated due to the lack of respect with their time seems not to be important for them at all. Simple tasks that usually are done in less than 10 minutes in other banks, take at least 1/2 hour at Bank of America, if not longer. My advise is open an account somewhere else, with a bank that respects their clients and run as fast as you can from BofA