One of the issues I have overlooked was the way a walk in is greeted. 99%of the time is Can you come back in an hour?If getting a pedicure they will always pacify you to have your feet soaking.
Have you ever had an issue with your nails and then returned to have them fix it??? Yikes! The owner who is the male that greets you asks you what is wrong ,while working on a patron.There is dead silence and everyone turns around and stares at you. He then belittles you in front of everyone. In the end he will even charge you to fix the mistake..Where is the customer service? I was so embarrassed!