The most horrible agent I have ever had! Does not respond to her e-mails, is hard to reach on the phone, does not call back. Yesterday I called her office, she introduced herself as Dawn Goplin, but once I started asking about the e-mails that she had not responded to, she simply said she was not Dawn, but was someone else ("Dawn is on the phone"), promised to call back, and, of course, never called back. I have filed a complaint. I'm changing the agent now. Do not choose Dawn! You'll regret it!