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  • Update: The day after I wrote the original review the office people followed up with their supplier, got the part ordered and actually called me back to update me on what was going on. Taylor, in the office, told me the part would be in late Wednesday and they would be out here to fix the AC on Thursday. I called her this morning (Thursday) to verify they were coming, and she said we were on the schedule between 3 - 6PM. As promised, the technician, Ty was here at 4:15pm. I think this company is probably a decent company but, they need to get more office staff to answer the phone! Customers will usually be pretty patient if you just: 1) answer the phone and, 2) keep people informed and updated. The phone ringing 20-30 times with no answer and no voicemail is what set me off in the beginning. Good service recovery AC Guys, I raised the stars from 1 to 3. Ty gave 5 star service but, the lack of office personnel really is a problem. Invest in a receptionist who knows how to give good customer service and your business will grow.
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