Absolutely one of the worst experiences of my life dealing with this sales team.
It started with a call to me, to upsell me on new services. They told me that I'd get a better deal than I currently have by switching, WRONG.
To make it short they provided misinformation on a multitude of areas, that have ended up costing me a few hundred dollars in non-refundable fees. I've spent nearly 10 hours now across the past 4 weeks on the phone, email chains of 40-50 emails, and not a single apology for all the hassle they've caused. As of right now I STILL don't have the solution I'm happy with.
Literally if you have ANY other option besides TWC (Spectrum), please take it. Worst service I've ever received.