This is a review for their takeaway area. I have tried their shawarma on a laffa and chicken kebob on a laffa. The shawarma beats it hands down purely on the amount of meat in the wrap. Its so tasty and gigantic. One order is good to share with a friend. Not sure why
the chicken kebob has so little meat, but it is priced the same as a shawarma (10.99$)
The complaints about the service is real. The takeaway service suffers from a lot of confusion and inefficiency. First you gotta wait in line to order and pay. You will get a receipt, and then you have to wait in line to have your order made by the one food prepper. Sometimes people automatically assume that after they've paid, their food will be made in the correct order. In actuality, the food prepper has no idea whos order to make next unless you have waited in line in front of him. This can be quite frustrating, especially if you have some random customers who are friendly with the prepper and jump the queue without any consideration that an order has already been established before theirs. This was really only an issue when they opened in the first month or so and were busy. They dont have so much traffic now.
Another issue i had with this place was the lack of food handling and safety skills. A couple of times i would see slip ups like placing a plastic bag over and on a fresh laffa that was on the counter, or touching the insides of my laffa while packing it into the paper bag. Lately though it seems to have improved somewhat, the food preppers now use disposable gloves (thank you) and change them as needed... i just hope they also wash their hands more frequently.