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  • Long story, excuse my bad English. My external hard drive won't mount on any device. I made a back-up but I still lost 100GB of data. To get my WD external hard drive repaired, I went to 3 places. The first one was closed but it was supposed to open. The second one couldn't repair it but he knew what could be wrong. The third place couldn't repair it either but they introduced Tom to me. After a couple of days I gave it to Tom for diagnosis, I came to his office and he explained everything to me, such as what's wrong with my external hard drive, what would happen if I don't fix it, the steps to fix it, what does each step do, etc. He also told me the risk of trying to fix it. The price is very fair. The tech guy in the second place I went said fixing this kind of problem could cost thousands of dollars because this type of external hard drive is special. Compare to the quote from other places, Tom's quote is extremely fair and affordable. I didn't let Tom to repair it though because I thought the data I lost wasn't worth that amount of work and money. His office is soooo tidy! I've never seen that many hard drives and those hard drives are very well-organized. He also put the internal part of my external hard drive in a anti-static bag. He also wrote the problems on the receipt. Super sweet. Overall a very professional place to go for anybody who has problems with their data. Good price, good service! Thanks Tom.
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