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  • We are getting ready to move out of our rental and move into our first home! So I was really excited when I found the Groupon for 2 - two hour cleanings. I called and scheduled our rental home to be cleaned and then I told her that I wanted to schedule our new house for cleaning 3 days before we move in (both cleanings would be in the same week). She told me I couldn't schedule the cleanings in the same week (even though it's two separate houses) and my appointments needed to be 2 weeks apart. I explained to her the situation and our move and also told her it doesn't say anywhere in the Groupon that you have to schedule 2 weeks apart. She told me there was nothing she could do for me and that I should call Groupon and get a refund. WOW talk about great customer service huh. . .Sadly I would have paid more for the cleaning if she would have tried to work with me. I asked if I could speak to her manager and she told me there was nobody else there for me to talk to, she does the scheduling and again I should call Groupon and get a refund. I'm beyond disappointed in this company and can't believe this is how they do business. Beware of purchasing cleaning services from this company. If this is how they treat their customers I can't imagine what their cleaning is like.
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