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  • I went to the location off of the I17 and Dunlap in Phoenix. I had ordered an original sandwich because I received a promo code for a buy one get one free. Since I was at work I went ahead and ordered online for my convenience and I put the promo code in the instructions. All of the employees gathered around and we're being very rude saying they weren't going to honor the promo code because they didn't enter it when they saw the order. They were rude and unhelpful including the managers there. It was very unprofessional and embarrassing. They offered me no type of customer service. Keep in mind I am a regular and go very often since I work right up the street. I feel disrespected and at this point all I want is my money back. Oh and one more thing, they put sauce in the sandwich that i had specifically said not to on the instructions as I am allergic. This environment is ridiculous and not to mention the guy infront of me was being treated poorly as well. The corporate office needs to work on their customer service at I17 & dunlap. Never going back again.
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