Supposed to be here between 1-5 PM. Stayed home all day to let them into my tenant's apartment. It is 5:00 PM and I haven't heard from them. After reading the reviews I am not surprised. I called the office but it closed at 4:00. I am hoping our home warranty will send someone else out. I sat home all day waiting for no reason and have no desire to do this again while my tenant goes without a working oven.