This place is HORRIBLE!! First of all, their customer service is terrible. The woman who initially helped us was inexperienced, taking guesses (that proved to be wrong) at things, directing us to look at Disney glasses for my 14 year old daughter (!! What 14 year old wants Disney glasses? Especially when we had been looking at woman's glasses), and basically not listening to a word we said. She misread and misunderstood our insurance information and when I questioned her on it she went to speak to her manager. This woman (sorry I didn't catch either's name) was rude and condescending. Her explanation of our benefits made absolutely no sense to me and I did not believe that it was accurate information. She basically said if we didn't buy frames for $120 or less I had NO benefits whatsoever! We promptly left the store completely annoyed and went across the street to Nationwide Vision where their service was good and the frames that we chose ($169.95) were completely covered by insurance!! My insurance said to go to either LensCrafters or Nationwide, so either place should have been able to assist us but LensCrafters refused to get the correct information, thus refusing to help us. That's fine; I wouldn't want them getting any of my/my insurance's money anyway. Save yourself the aggravation, don't even try to deal with these people!