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  • I am new to Charlotte. The facility is great and standard for an LA Fitness (good thing). The child care is superb in every aspect especially the friendly staff (Pamela and Rhonda that I've experienced). If your a parent this is #1 so thank you!! However on my 1st visit to tour the gym before joining wasn't great. I won't give lots of detail but basically customer service was lacking that day with the male at the front & a male in the membership dept. They both had an air to them that wasn't welcoming or pleasant. The young man (kind of new) that I was passed to for the tour was great, helpful and above all nice so he really made my experience. Luckily since joining its been good & meets the high quality LA Fitness is known for. To the staff - the gym for many of us (members) are our escapes to piece of mind (like a good cup of coffee) & quality time for self improvement. Your presence in our time there is so instrumental please remember that.
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