I used to go to Artizia a lot and really liked it, but now I am sort of getting off of it. I have some REALLY great pieces from here, like their classic fall and winter jackets, various skirts, their fitted tank tops, and some nicer blouses and dresses, but I also have a lot of clothes that have been completely ruined by nothing other than normal, everyday wear, and get holes in them days after purchasing. I don't think I would mind this so much if it weren't so expensive.
I also get frustrated by their change room situation (though it may have changed, I haven't been there in a while). Personally I am pretty awkward so I don't like the absence of a mirror in each change room; getting out into the open to check out how I look is really intimidating for me and I really despise doing it.
Staff are usually really nice though and always really helpful!