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  • We have used MTB several times over the years - first to check out our HVAC system, then when it wasn't working as expected they replaced some ductwork (okay, all the ductwork), then a heat pump when that didn't resolve the issue, then another heat pump a short while later, and finally to expand the ducts in a room when we simply needed more heating/cooling than we currently had. Put another way: We have spent a good deal of time and money with them. It is certainly possible to look at this and say "well, perhaps they kept missing the mark". And perhaps they did. Or perhaps we solved one problem, and kept uncovering others. As we are not the experts in this field, I don't necessarily know the answer, but I do feel comfortable with the information provided by MTB, and the work that they did, and where they have left us. It would certainly be nice if we didn't have to spend the money we did, but based on quotes from other companies, the amount they charged is not unrealistic, nor is the timeframe to do the work, so we can't complain about anything there. Unfortunately, they seem to be a bit better when it comes to replacing systems than when it comes time to fixing them. I completely get that when the heat is on (insert Glenn Frey soundtrack as needed), you get more people calling, and that you might have to wait longer than when there isn't as much demand. However, it seems that MTB isn't quite as responsive as other companies in this regard, but there have been times when we have called others, and they have responded in a more timely fashion - even late in the day, on holidays, etc - and they have come out much more quickly than MTB, so when it comes to replacement, we may call MTB. When it comes to repair, we may call someone else.
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