Had to file an ATM dispute (that's never fun) but I decided to go to the Blue Diamond branch again because of my previous experience. I was helped by Mac and he was able to help me with my problem. He gave me his card as well just in case I wanted to do an update on the progress.
A week after filing I was still able to get in touch with Mac for an update. He was able to provide me with all he information I needed. Thank you so much for the help!