We lost a wallet with this cab company, and upon trying to retrieve it were told that it cant be accessed till Monday - which is ridiculous because Las Vegas is a weekend-trip kind of place and we are leaving Sunday night. We managed to arrange a pick up of the lost item Saturday morning but the lady who said would call never did! Upon calling the company again another lady picked up and could not find any notes or messages about the situation. Already it is a sign of poor communication/organization on their end. Also she couldn't help us at all and just kept repeating that we cant access the department on Monday. Why can't she find out who the cab driver is, if the guy yesterday could? Very disappointed and upset. Not to mention that the wallet was lost on her birthday!!