| rev:text
| - It definitely is a nice looking store, and they do have wonderful items. My review is not based on my experience as a buyer (since I haven't bought an item from them), but as a consignor. If you decide to stop reading the review here, all you need to know is that I, personally, will NEVER be consigning with them again. And, I have been consigning items for over 15 years (in NYC, LA, and Chicago), so I know how it generally works.
I brought in an item in May, and it got a price of $480 (50% payout, so I would receive $240). At least, that's what it said on my consignor account page. Well, the item became "unavailable" when I checked back in end of August, so I called the store and asked them what that meant. They explained to me that the item is now on layaway, and someone put down a deposit and they have 30 days to pay off the balance. I said okay.
Jump to middle of September, the item still says "unavailable" and the payout amount is $0. So, I called the store again, and they said that they will be paying, and the money will be there in 2 weeks. Now, the only reason why I was calling them was to see if I can pick up the item if they money isn't in (I was going to Chicago and I know a great shop who would have bought the piece for more than $240)... but they assured me that the buyer will pay it off soon. So, I said okay.
I kept on checking the page, and the item remained "unavailable", so I finally called the store again this morning. This time, the lady who picked up the phone was extremely helpful, and she actually looked into my account. She told me that the buyer is passed due date, so she will contact the person. She called me back within 30 minutes and told me that the buyer paid off the balance and the check is ready.
So, I go there to pick up the check. It takes a while, but this other woman (I'm assuming she is the owner or the manager of the shop) comes out and start mumbling how the payout is going to be $220, then says $202 something...so I said "I thought it sold for $480, at least that's what it said on the website". She tells me that this person bought it when it was 20% sale, so the actual sale price was $400 something or other (she mumbled, so I couldn't really hear the exact number), but she goes on to say that she can give me $240 this time. Then, she cuts a check for $220 and mumbles how the final sale price was $406 or something like that. Okay, so I am really confused at this point, and I just left the store. I was hoping to see the actual final sale price that the store received, but it was just my check amount.
I didn't bother going back to the store and demanding that I get paid $240 --- if it actually sold for $406, then it kind of sucks that now my payout is $203, but I do understand. But, given this whole ordeal with layaway business, then getting less than $240, I did leave the shop feeling ripped off. If the item "sold" for less than the list price, then PUT THAT IN THE CONSIGNOR PAGE. Also, put the date of the layaway.
This was the most non-transparent process that I've experienced, and that's really a terrible business practice. I was so excited to finally find a high-end consignment shop in Phoenix metropolitan area... but I guess I will keep on bringing my items back NYC or LA.
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