I would give less than 1 star if possible however I wanted to leave a review to help people STAY AWAY from this dry cleaners.
Early this year I took in a wool winter coat I had owned for exactly 1 year, and therefore had worn for approx. 3-5 winter months at most. Although not noticeably dirty I wanted it to have a clean and pressed appearance. Upon picking up my coat I immediately noticed marking on the sleeves, multiple lines across the back of the arms as though the fabric had been worn/burnt/rubbed off. (I do not know the dry cleaning process but I know the marks had not been there prior to dropping it off) I immediately pointed this out to the shop lady who looked at me as though she had no idea what I was referring to, and then proceeded to blame the fabric?? Long story short I took my complaint all the way to head office who also refused to take any responsibility for the damage to my $400 coat, stating the damage was from wear and tear.....on a coat worn for 5 months or less??.....Unfortunately I had paid for the dry cleaning prior picking up my coat. This company did not even offer to refund the cleaning fee...I won't even get into detail how my coat was not cleaned either.
PLEASE DO NOT make the same mistake I did, ...like reading bad reviews but ignoring them because it was close and convenient to where I live. I will never go back and advise everyone not to trust them with your belonging...they WILL ruin them and deny any responsibility. Not impressed.