You would think they would double check where they send packages before they send them out. I had sent a watch in to be repaired, but they had lost it. Then they called me back and said that they had found it and that it was on its way to the factory. So I call the factory and then they tell me that they were fixing it. Months later I call back that watch company and they have no record of it. I have no idea what happened, but they lost it. and I am out $110 watch. Never again will I come back.