I would like to speak to the care or lack thereof provided by Pro Care. The physical therapist/owner was one of the nicest people you could encounter. However, his approach to my husband's total replacement was anything but desirable. After 8 weeks and 20 visits the surgeon demanded my husband abandon Pro Care and use another company to ensure proper treatment so my husband's future ability to be mobile would return. Pro Care did VERY little in strength and balance for the new knee. After eight weeks he could barely walk. His goal was only to obtain flexibility. As an estimation my husband's recovery is maybe four weeks (he says six) behind schedule. With the new PT provider the life has returned to my husband's eyes. He is walking very nicely and the strength and balance are returning to his knee.
We felt a provider listed on the Banner approved list and were told they follow the prescribed protocols set by Banner we would have great results. How we were fooled. Banner should follow up with providers to ensure their patients are getting the best treatment before adding a provider to their approved list.
The goal of this writing is to make people aware. We felt a very local provider would be a great benefit to the community. Now we feel bad if everyone gets the same type of treatment. Pro Care may have great results with some things but maybe staying up to date as to treatments would make them a better provider. We would never recommend this provider to anyone. This is tough to say because of the people who work there are very nice individuals. But nice does not make them a good Physical Therapy team.