I ordered some burgers/wraps without lettuce and drinks. They didn't have my receipt number on the counter table as usual and I just assumed they just didn't print it yet, so I waited patiently.
After I saw about 4 people who ordered after me get their food, and FIFTEEN MINUTES, I asked the worker if they had our food and she said "Oh I guess we forgot".
I then got my food, after I waited a little bit longer to get my drinks and such, and sat at a table.
I opened my burger and realized there was lettuce in it, I looked at my receipt and it didn't say "no lettuce", so I assumed the cashier forgot to put that request or didn't hear. I did't really mind so I just removed it.
I then opened my wrap and ONCE AGAIN there was lettuce. This time it was different. I checked my receipt and it said "no lettuce" under the wrap. Again, I removed the lettuce and ate the wrap.
The fact they forgot about my order, made me wait 15 minutes AND couldn't get my order right...