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  • When we got stuck with an overnight layover in Cleveland, we reserved a room here instead of the airport Sheraton, thinking we had already spent enough on our vacation. Trust me, no one could even pay me to stay here again. We had reserved a non-smoking room, and were given a smoking room. When we complained, we were told there were no non-smoking rooms available (despite having reserved one a MONTH before our stay), and they took $20 off of our bill and gave us a bottle of air freshener. Near our room was a group of drunk young people, screaming and banging doors until 3am. Security came up once, but the noise continued. And the housekeeping was...subpar to say the least. I am petrified of bedbugs, and when I checked under the mattress and behind the bed I didn't see any traces, although there were cheeto crumbs and various other grossness, and stains and pubic hairs on the bedspread. The toilet had NOT been cleaned. The only nice thing I can say is that the shuttle service to/from the airport is convenient and free, and the driver was extremely friendly. If it hadn't been 1:30am when we checked in, we probably would have left and found somewhere else to stay.
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