Service needs a little help. I frequent this location because it is by my job. The last few times have not been great. The lines are ridiculously long and the wait has been long. They usually have been able to get the line down pretty quickly. There are some new faces and their customer service is sub par based on other Starbucks. I ordered a chi tea latte and it was bitter and lukewarm. They spilled the coffee on the cup and didn't bother to clean it. I had to before putting in my cup holder and no apology for the long wait. Just a heads up