This LaQuinta just doesn't have their act together. Have stayed here multiple time for the value & proximity to the strip but it's hard to ever want to come back here. I was told the shuttle to the airport would pick me up in 20 minutes. No big deal. Went to grab something to eat. Got a call from the front desk and was told the shuttle was waiting for me. Ten minutes had passed. Was outside within 5 minutes and was left by the shuttle driver. Called back and was told I was a liar and that I was originally told 10 minutes wait time. Waited outside another 20 minutes for the next shuttle & then had the pleasure of being told by Jose that I was at fault and I should know better. Great customer service & I'm a preferred gold member!!