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  • Do not count on them to do what they say they will do. Stay on them. Call your pharmacy to make sure that they call in prescriptions. They will tell you that they've done it and they have not. Many of the front office staff are not customer service trained. They are pretty unconcerned and you will have to call back and insist on getting what you need. This after they refuse blood pressure medicine to get you in to see the Dr. There is no email or call to remind you to come in for your annual check up before they cut off your prescriptions. They just refuse to refill and then once you make the appointment, they don't actually call it in. I thought they wanted my email address for a reason. My dentist sends me reminders. This medical group is really self serving. I am looking for a new Dr. I told Dr. Padilla when I first started going to her that I will not except these practices. Now it is time to put my money where my mouth is.
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