It's unfortunate when the establishment is known for great food but has awfully, horrid service. Today was no different. Perhaps I'm so critical because I was a server for many years.
Our brunch was delish...once it was finally served but it was quite the chore to get condiments to our table. Even the manager asked if we needed anything else and when we told him condiments it went unacknowledged. There was also someone's hair in my water, thank goodness for my alternate drink (let's hope no additional unwarranted items were in that as well). The server was lucky to have received a gratuity at all, but we left 15% (low for us) and left without speaking to the manager since he wouldn't be of any help anyways.