Dr. Fennel was great for the 6 months or so I used her while I lived in Huntersville. She was very professional and had great bedside manner. She answered all my questions and went above and beyond to explain things to me. However, after moving 30 minutes away I did not think it was worth the drive to continue using their vet services. They are very expensive compared to my new vet in South Charlotte. However, if you live in Huntersville I would recommend.