| rev:text
| - I and nine other coworkers decided to dine at Chili's last night (September 16th). Chili's was chosen because we were celebrating a coworker pursuing a different career. We had a reservation for 6:15pm. Our waiter, TJ, advised us that due to the size of our party, he would have someone helping him. Here is where the dining experience and customer service level quickly diminished. There was a long wait to receive our drinks. I understand the bar has to make the mixed drinks; however, waiting for at least 20 minutes is unacceptable. My coworker whom we were celebrating ordered a frozen Margarita. When the waiter returned, he advised her the machine was broken. She attempted to make light of the situation with a joke; however, the waiter was clearly not amused. Her next choice was a regular Strawberry Margarita, and there was still a long wait time to receive that. Her first sip of the drink confirmed it was not a Strawberry Margarita and the color was extremely pale. When she advised the waiter this drink was not what she had ordered, the waiter appeared uninterested in correcting the issue. My coworker had to take it upon herself to go directly to the bar and have another drink made. At this point in the evening, we asked our waiter what had happened with his help? His response: "I wish I knew". We realized there was no salvaging this dining experience. We advised the waiter we would like to cancel our food orders and close out our tabs on the drinks and to please send the manager to the table. We advised the manager of our reason for dining at Chili's and that we were unhappy with the long wait and lack of help for the waiter. The manager was clearly disinterested with our complaints and offered no reason as to why the waiter had no help. She offered no apology and was clearly unconcerned about the appalling service we had received . I remarked to the manager that a simple "I'm sorry" would have greatly alleviated our frustration. Her lack of concern confirmed that our dining experience was not a priority. A few minutes later, the manager returned to the table and advised that our food should be ready in 10 minutes. Clearly, she did not comprehend our basic request, nor was there any communication between her, the waiter or kitchen staff. What part of "cancel the food order and close out the drink tabs" is difficult to understand? During the duration of our visit, I noticed the restaurant was never very busy or full, and now I understand why. Chili's located at Whitehall Commons # 864, 8164 S Tryon Street, Charlotte NC has lost mine and my coworkers' business.
I was advised via email to include my phone number and a supervisor would contact me in 24-48hrs. I have not received a phone call in there stated time frame.
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