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  • My group and I had a poor experience on Friday, I emailed the restaurant directly on Saturday (to avoid having to post a poor review) but have yet to hear back. Our server Elizabeth was actually great up until the end of our meal. There was a group of 5 women who were dining there before a concert out at Ak Chin Pavillion. She mixed our tab up with the table next to ours, called me on my cell, and had us turn around to go back and sign a new tab when we were already on our way to the concert. She apologized profusely, and I understand that mistakes happen, but management took no ownership of this situation. We were overcharged by quite a bit, but didn't catch it since we had split the bill. She was told to relay a message to our party that the previous checks would be voided and to call back the following day to have a manager adjust something off the tab... I don't understand why this couldn't have been handled by a manager at that moment. We had already turned around after leaving, we were all confused as to why we were told to call back the following day to ASK for money back? Furthermore, I emailed to explain and give feedback and I haven't even received an acknowledgment. I just feel this could've been handled differently, and I would hope this doesn't happen for anyone else in the future.
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