I've been to New York Nails twice. If you are looking for a spa experience, this is not the place. However, NYN is a great place to go for fast, friendly, clean service. Lucy did my pedicure and she did a fabulous job. I had a different person last time, who was also friendly and professional. I called ahead of time and made an appointment for three of us. They worked it out so we could sit beside each other, which I thought was very nice considering the place was completely full.