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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-03-14 00:00:00 (xsd:dateTime)
itemReviewed	Merchant Madison
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I previously reviewed Merchant in 2011 when they first opened with a 4 star review. While Merchant remained vibrant and energetic with a wonderful drink menu, the food became quite disappointing. Since my original review, I had one of my worst meals in Madison in the summer of 2013 (never reviewed- but never planned on going back). I did end up returning this past week and was pleased by the improvements. The renewed focus on food, new chef, updated menu and some updates to the dining room have breathed new life into Merchant. What keeps this from being a 5-star review is the repeated unpleasant interactions with some staff. Two specific examples that I hope management can learn from. 1) We had a drink at the bar while waiting for our table. When we were told that our table was ready, we were instructed to settle up before proceeding to our table. It would have been far easier to settle up at the table- as it took another 10 minutes to get a bartender's attention. We attempted to get the attention of the bar back who immediately assumed we were trying to order a drink and said "I'm a bar back." Yes- we understand you are a bar back and can't take drink orders but you can be helpful and a little warmer to customers. And the bar backs reaction might have been marginally more acceptable had it been late at night but we were there for dinner on a tuesday evening. 2) When attempting to pay our dinner bill, we were given a bad pen and couldn't sign our credit card authorization. Again- we had difficulty finding our server or anyone to assist us so we could move on with our evening. We finally got the attention of a host, who was clearly convinced that we were about to try to place an order with her and she was already preparing to walk away until she realized that yes in fact she was capable of solving this small problem. I hope that staff here can learn how to support one another- as it will yield more positive customer experiences.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Tim

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