My review is mixed because while there are some nice folks in here, there are several less than satisfactory conditions here. The salon is in disparate need of new tools, from hair dryers to flat irons. Offers for wine and water are inconsistent. Next, checking out is always sketchy and stressful due to the most disturbing of all problems at this salon - each visit I find that I am charged a different price which is frustrating and quite frankly, a bit discriminatory. It remains unclear why each visit is charged differently though the salon manager and co- manager will try to explain their method of pricing services in 15 minute increments. So, that would mean that I am required to pay more if my stylists is moving slower on any given day? Strange. Love the kerastase concept but the pricing inconsistency and lack of reinvestment into the salon does not merit the slightly higher prices compared to the market.