I told Cassandra after she finished that "this is the best my hair has literally ever looked" and it was definitely true. I bought the groupon for wash/cut/full highlights and Cassandra went above and beyond (especially because I never have any idea of what to do with my hair). She was really kind about my nervousness to cut my hair 'too short' (after a really traumatic bowl cut when I was seven that I never got over) and suggested an ombré effect instead of full-length highlights to accommodate my inability to get to a salon very often. The rest of the staff was also very welcoming and I accidentally went on customer appreciation day, so there were homemade cookies. My hair looks and feels awesome and I'm full of cookies. Five stars.