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  • About a year ago we had a bad experience here so we decided to give them another try after we received their flyer in the mail. We started out with the sampler appetizer, for 13.99 I expected to see more than a 3 shrimp cocktail, hot wing chicken strips, deep fried zucchini and two burnt potato skins. I ordered the Sirloin (medium rare) and Prawns and my wife and daughter, ordered theirs.. after 50 minutes and several folks sitting down after us receiving their meals, I got a medium well steak- I sent mine back as did my daughter with the cold fries. After another 20 minutes, the fries and my steak came back, the steak was raw and after a couple of bites I pushed it aside, extremely disappointed. Now I will say the manager Matt M. did come to our table right away upon learning that we were not happy with our food but he made it very apparent that he was more interested in 'solving the problem' than communicating with his customers. I asked him what happened so I could get a grasp as to what the issue was back there in the kitchen. His reply was short and he said he didn't know but, "I'll just cover your bill", then he walked away. His body gesture and attitude gave us the impression that we were just there for a free meal and he wanted to be done with the situation. I contacted Black Angus' Chandler location and learned that Matt M is the general manger there that I spoke with that evening, so I contacted the corporate office through their website and was called back on Sunday night by a John something or other claiming he is the district manager, after I told him what had happened, he says that they have had a problem in the past with this location and that Matt is a really great manager, he also states that he does not want his management team to offer excuses and that he stands by Matt's way of handling the situation. He went on to say that he will be emailing me his contact information and to feel free to call him anytime. As of this writing I have not received any further communication from him. There are a number of real steak houses in this region and I suggest you try them out instead. For the value Black Angus is too high priced for the quality and the service you're going to receive.
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