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  • Why can't there be 0 stars??!! We booked this last minute on our way into Pittsburgh and never read any reviews. We expected it to have the same standard as other Wyndham Hotels. Nope. The room was really awful. We would have left but it was after midnight and we were just exhausted. The room was dirty, there were pieces of carpet on the floor, mold on the wall, smelled like glue fumes, the wallpaper was peeling away from the wall, most of the light bulbs were missing but there was actually one bulb sitting on the desk, and they had construction workers moving throughout the hallways dragging equipment starting at 6 am (actual construction started at 8am but they were noisy much earlier). I understand they had construction going on but nobody told us at check in. They should not have booked this room so close to where they were working. I told the girl at the front desk how unacceptable it was but they had no other rooms available. She wrote down the info I typed above and said the manager would call me that afternoon. I never received a call so I called back and left the manager a voicemail. Still no call. Then, I emailed the website two days ago and still NOTHING! As a Customer Service Manager myself, I did expect to be contacted. Overall VERY DISAPPOINTING!
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